Terms of Service

1. Service description

Privian provides an AI Security Layer and gateway that sits between your application and the LLM providers you choose. Privian's responsibilities are limited to masking configured sensitive data, routing requests, observability, governance features and availability of the gateway itself. Privian does not sell model access; model access is your responsibility under your own provider agreements ("BYOK").

2. Beta service

Privian is in beta. Features, APIs, pricing, limits and availability may change. The service is provided on an "as is" and "as available" basis during beta. Evaluate carefully before relying on it for production workloads.

3. Account security and API keys

You are responsible for the security of your Privian account and any Privian API keys issued to you. Keep credentials confidential, rotate them as needed, and notify us at support@privian.io if you suspect a compromise. You are responsible for activity performed using your account or keys.

4. BYOK provider responsibility

Privian operates on a Bring Your Own Key model. You configure your own provider credentials (for example OpenAI, Anthropic, Google). You are responsible for:

• Validity, security and rotation of provider credentials.
• Complying with each provider's own terms of service and acceptable use policy.
• All costs charged by upstream LLM providers for requests routed through Privian. Provider usage is billed by the provider, not by Privian.

5. Customer responsibility

You are responsible for the data you send through the service — including ensuring that you have the necessary rights and lawful basis to process that data, and that prompts you submit do not violate applicable law, third-party rights or your customer obligations. Privian processes prompts on your behalf based on your configuration.

6. Acceptable use

Your use of Privian is subject to our Acceptable Use Policy. Violations may result in suspension or termination.

7. Billing and subscriptions

Plans, request caps and fair-use limits are described on /pricing. Privian fees cover the gateway and security layer only and do not include LLM provider costs. Subscriptions renew automatically until cancelled. Material changes to plans, prices or limits will be communicated in advance where reasonably possible.

8. Refunds

Subscription fees are generally non-refundable except where required by law. Specific refund windows for one-time products, including the Founding 100 lifetime offer, are described on the applicable terms page (see Founding 100 terms). Discretionary refund requests can be sent to support@privian.io.

9. Service availability

Privian is in beta and does not offer a contractual uptime SLA at this stage. We work to keep the gateway reliable, but service may be interrupted for maintenance, upstream provider incidents or unforeseen events. Status and incident notes will be communicated via /updates where appropriate.

10. Privacy and data handling

Our handling of personal data is described in the Privacy Policy. The technical data path, including masking, BYOK credential handling, observability and retention, is described in /security/data-handling.

11. Limitation of liability

To the maximum extent permitted by law, Privian and its team are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill arising from your use of the service. The service is provided "as is" and "as available" during beta, without warranties of any kind, express or implied. Privian does not provide legal, compliance, medical or financial advice and does not claim certifications such as SOC 2, HIPAA or PCI unless and until they are explicitly published.

12. Termination

You may cancel your subscription at any time from settings or by contacting support. We may suspend or terminate accounts that violate these terms, the Acceptable Use Policy, or that pose a security, legal or operational risk to Privian or other customers.

13. Changes to the service and these terms

We may change, suspend or discontinue parts of the service — particularly during beta. We may also update these terms; material changes will be reflected in the "Last updated" date above and, where appropriate, announced on /updates. Continued use of the service after changes take effect constitutes acceptance of the updated terms. Enterprise terms, data processing agreements or custom commitments may be handled in a separate written agreement.

14. Governing law

These terms are governed by applicable law in the jurisdiction in which Privian operates. Specific governing-law and venue provisions will be set out in a final commercial release of these terms or in a separate written agreement with enterprise customers.

15. Contact

Questions about these terms, account issues or commercial requests can be sent to support@privian.io.