Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of Privian, an AI security layer and gateway for LLM traffic operated by the Privian team. By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service.

2. Beta service

Privian is currently in beta. Features, APIs, pricing, limits and availability may change while we iterate. We aim to give reasonable notice for material changes via /updates, but the service is provided on an "as is" basis during beta and may contain bugs or limitations. You should evaluate it carefully before relying on it for production workloads.

3. Accounts and API keys

You are responsible for the security of your Privian account and any Privian API keys issued to you. Keep credentials confidential, rotate them when needed, and notify us at support@privian.io if you suspect a compromise. You are responsible for activity performed using your account or keys.

4. BYOK provider usage

Privian operates on a Bring Your Own Key (BYOK) model. You connect your own LLM provider credentials (for example OpenAI, Anthropic, Google) to your Privian account. You are responsible for:

• The validity, security and rotation of those provider keys.
• Complying with each provider's own terms of service and acceptable use policies.
• All costs charged by the upstream LLM provider for requests routed through Privian. Provider usage is billed directly by the provider, not by Privian.

5. Customer responsibility

You are responsible for the data you send through the service, including ensuring that you have the necessary rights and lawful basis to process that data, and that prompts you submit do not violate applicable law, third-party rights or your own customer obligations. Privian processes prompts on your behalf based on your configuration.

6. Acceptable use

You agree not to use the service to:

• Violate any applicable law or regulation.
• Infringe intellectual property, privacy or other rights of others.
• Attempt to disrupt the service, bypass security controls, reverse-engineer the gateway, or probe other tenants.
• Generate or distribute material that is illegal, abusive, or intended to harm individuals or groups.
• Resell, sublicense or expose the gateway as a generic LLM proxy to third parties without our prior written agreement.

7. Service availability

Privian is in beta and does not offer a contractual uptime SLA at this stage. We work to keep the gateway reliable, but service may be interrupted for maintenance, upstream provider incidents, infrastructure issues or unforeseen events. Status and incident notes will be communicated via /updates where appropriate.

8. Pricing and plans

Current plans, request caps and fair-use limits are described on /pricing. Privian fees cover the gateway and security layer only and do not include LLM provider costs, which you pay directly to your provider under their billing terms. Plans, prices and limits may change during beta; material changes will be communicated in advance where reasonably possible.

9. Founding 100 terms

The "Founding 100" offer is limited to the first 100 paying customers who sign up while the program is open. It provides grandfathered pricing for as long as the account remains in good standing and on a Founding-eligible plan; it does not grant unlimited usage. Fair-use and plan-level request caps continue to apply. Privian may close the program once capacity is reached.

10. Limitations

To the maximum extent permitted by law, Privian and its team are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill arising from your use of the service. The service is provided "as is" and "as available" during beta, without warranties of any kind, express or implied. Privian does not provide legal, compliance, medical or financial advice, and does not claim certifications such as SOC 2, HIPAA or PCI unless and until they are explicitly published.

11. Changes to the service

We may change, suspend or discontinue parts of the service, including features, endpoints, models and limits, particularly during beta. We may also update these Terms; material changes will be reflected in the "Last updated" date above and, where appropriate, announced on /updates. Continued use of the service after changes take effect constitutes acceptance of the updated Terms. Enterprise terms, data processing agreements or custom commitments may be handled in a separate written agreement.

12. Contact

Questions about these Terms, account issues or commercial requests can be sent to support@privian.io. For privacy-specific questions, see also /privacy.

Privian is in beta. These Terms will evolve as the product and our commercial posture mature.